top of page

Terms and Conditions

 

Scope 


These General Terms and Conditions apply to all purchases of products through Costas Dionysiou ltd.

​


By virtue of the presentation of our products, you are invited to submit your request in the form of an Order Form or contact the shop during working hours or cell phone +357 99 273707 /+357 99 686801

By accepting your offer, we will send you a purchase confirmation by email. By the same token we shall also inform you by return email if we are not able to accept your order. 


Payment 


Prices include VAT. Payment may be made using a valid credit card issued by one of the following companies MasterCard and Visa, processed by JCC Payment Systems Ltd or cash.

Pay on Delivery is available as a payment method for all items. Pay on Delivery orders can be paid using Cash or Credit / Debit card.

​

Delivery/Shipping


There are two choices of receiving your order.

 

  • Pick-up from Costas Dionysiou LTD shop.
    If you wish to pick-up your product from our shop is completely FREE.
    The order processing time is 2 to 48 working hours. Please wait for a call from one of our representatives in order to inform you that your order is ready for collection, before visiting the shop.  

 

  • Home Delivery
    Choose Home delivery and relax.


Your orders will be delivered directly to your door.

*Your order will reach you in 2 – 3 days and it is completely FREE for orders in Nicosia.

*For delivery of orders in any other city, the cost of delivery will be agreed before sale.

 

The customer shall check the condition of the product, in order to identify any problems that may have arisen during delivery. In case you find any problems / abrasions / breakage in the product, please do not proceed with the acceptance of the product but contact us immediately. In the case of accepted delivery of the item, our company does not bear any responsibility.

​

Purchase Return Policy


Unopened goods, in their original and undamaged packing may be returned within 14 days and a full credit note will be issued. The return costs must be covered by the customer.


If you are a physical person (consumer) and your purchase is intended for personal use and not to serve your individual activity, then you are entitled to withdraw within 14 calendar days, returning the product to us. The right of withdrawal is valid as long as the product is in its original condition and the return is made with your own costs within 14 calendar days from the day of purchase.


Once the refund is approved, we will refund you the full price you have paid for the specific purchase in a credit balance where you can use it in your next purchase. The credit does not have an expiration date. If you want to replace products that you have received, which are not defective, but you want to return them for other reasons, shipping costs and shipping of the product as well as the initial shipping costs are the responsibility of the customer.

 

CAUTION: It is noted that cases where the returned product is not in its original condition cannot be returned. If for special reasons the return of such a case is accepted by the company, then the Company has the right to charge 20% of the product value according to the condition of the product and its current commercial value and after after checking its condition by the company.

 

Installation charges 


In case the goods to be delivered require installation and technical skills, our warehouse will be contacting you directly to arrange a mutually convenient time for delivery and installation
In that case only, deliveries shall be made using our means and an installation fee will be charged.

  • Installation of Air Conditioning units The installation of Air Conditioning units is not included in the selling price. The installation cost is variable and depends on the complexity of the installation.

  • Installation of White Goods (Washing Machines, Dishwashers, Fridges, Freezers, Dryers, Ovens, Hobs, etc). The installation of White Goods is not included in the selling price. The installation cost is variable and depends on the complexity of the installation.

 

Free Recycling


For most products we can take away your old appliance for you when we deliver your new one. This service is completely free.

 

Defect warranty and liability

​

All our products are covered by 24 months warranty from the invoice date by the official brand representative in Cyprus.

In the event of a warranty claims the customer must be present the original purchase directly to Costas Dionysiou LTD. The warranty extends to all defects which appear during the agreed warranty period, insofar as these are demonstrably attributable to poor material or defective manufacture. At the discretion of the seller, the liability shall be limited to the repair or the replacement of the defective goods.

​

For more information on our Terms & Condidions please do not hesitate to contact us!

​

bottom of page